Shipping and Delivery Policy

We strive to give our customers a seamless shopping experience. To ensure that your purchases arrive safely and on time, we have set the following delivery guidelines:

Shipping
We will send your package FREE via our trusted partners USPS, UPS, FedEx and DHL within the United States, including a tracking number.

Processing Time for Delivery
All orders are processed within 1 business day (Monday to Friday). No orders are shipped or delivered on public holidays.

From Monday to Friday, all orders received before 11 p.m. (EST) will be shipped the same day. If a delay occurs in sending your order, we will inform you by email.

Delivery
Delivery takes place within 3–10 business days (Monday to Friday) within the United States.

Delivery times may vary depending on the goods ordered. Time also depends on the accuracy of billing and delivery information. (For example, if there is an address error, we will contact you.)

Delivery Confirmation and Order Tracking
Once your order is shipped, you will receive a confirmation email with your tracking number. The tracking number becomes active within 24 hours.

You can check your delivery status at any time here or using your tracking link in your email.

You can read our return and reimbursement policy on our website.

International Shipping
We are currently not offering international shipping. We only ship within the United States.

Delivery Problems
If your order is lost, damaged, or stolen during shipment, please contact us immediately. We will work with the shipping company to solve the problem and ensure that you receive your order as soon as possible.

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are here to help you.

Contact:
contact@matildamilojewels.com